Shipping policy
Shipping Policy
Last updated: August 2026
At SolannaCare, we want your order to arrive safely and as quickly as possible.
Free Shipping
We offer free shipping on all orders.
There are no additional standard shipping charges at checkout unless otherwise stated.
Order Processing
All orders are normally processed within 24–48 hours after your order has been successfully placed and payment has been confirmed.
Orders are processed on business days. Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.
Delivery Time
Once your order has been shipped, delivery typically takes 5–10 business days, depending on your location and the shipping carrier.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, weather conditions, public holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow the progress of your package.
Please allow some time for tracking information to become active after your order has been dispatched.
If you have not received your tracking information after your order has been shipped, please contact us at:
supportsolannacare@gmail.com
Safe Packaging
We carefully package every order to help ensure that your products arrive safely and in good condition.
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at:
supportsolannacare@gmail.com
Please include your order number and clear photographs of the package and/or product where applicable.
Delivery Address
Please make sure that your shipping address is complete and accurate before completing your purchase.
SolannaCare cannot be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer, subject to applicable consumer rights.
Delivery Delays
Although we aim to meet the estimated delivery times above, delays may occasionally occur due to circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please contact our customer support team and we will do our best to assist you.Contact Us
If you have any questions about shipping or your order, please contact:
SolannaCare
Upper Newcastle
Galway, H91 F78F
Ireland
supportsolannacare@gmail.com
Thank you for choosing SolannaCare.